Saddle Trial & Return Policy
- 5-Day Trial: All saddles come with a 5-day trial upon full payment. The trial period begins the day the saddle is delivered.
- Shipping: Saddles will be shipped within 1-2 business days after purchase. Please note, we do not hold saddles. All saddles are available for purchase until they are ordered and paid for through the website. Our stock moves quickly, so we recommend ordering ASAP if you're interested in trying a saddle.
- Returning the Saddle: If you decide to return the saddle, please email us at info@thesaddleloft.com to notify us of the return. The email must be sent before or on the 5th day of the trial to be eligible for return.
- Restocking Fee: A 3% restocking fee of the saddle’s sale price will be deducted from your refund to cover processing fees once the saddle is returned. Original shipping costs are non-refundable, and the buyer is responsible for return shipping fees.
- Return Shipping: If the saddle does not work for you, we will provide a return shipping label. The return shipping fee of $75 (which includes full insurance) will be deducted from your refund.
- No Returns After Day 5: On the 6th day, the saddle becomes the property of the customer, and no returns will be accepted for any reason. No exceptions will be made unless agreed upon prior to or during the trial in writing(via email or text message).
Please Note: Saddle trials are available only to US customers. All international orders are final sale.