Saddle Trials,Return, and Refund Policy

Trial Conditions:

1. Any saddle returned with excessive wear on the flaps, scratches in the leather, nicks or significant marks to any part of the saddle will automatically be assessed a minimum of 10% of the saddles value. If the saddle is extremely damaged, so that it will significantly affect the subsequent sale of the saddle, the full purchase price will be charged and the saddle will become the property of the customer.
2. All pre­owned saddles are sold as is. We do our best to describe saddles accurately including blemishes and measurements. We also use all information from the previous owner and our knowledge and experience when describing each saddle. However, we do not guarantee the leather type as these are often difficult to distinguish. If you need additional measurements or photos, please ask! We are happy to send you additional information before you place your order. The 5 day trial is to give our customers the opportunity to thoroughly inspect the saddle and fit for the horse and rider. There are no returns accepted after the 5-day trial has come to an end (unless the trial has been extended in writing). 
3. Customer will not hold The Saddle Loft liable for any safety defects of the saddle. We work hard to ensure that we are sending you the highest quality saddles in good condition. However, we cannot completely confirm the safety of every saddle. All saddles are sold in pre­owned condition and we offer a 5-day trial so that our customers have the opportunity to check over the saddles either themselves or with a trainer or saddler, if they wish to do so. The Saddle Loft is not to be held liable for an injury caused by a defective or faulty saddle.

Return and Refund policy  

• The 5 day trial begins the day the saddle is delivered. If you decide to return the saddle, you must email thesaddleloft@gmail.com to notify us that the saddle is to be returned. This email must be sent before or upon completion of the 5-­day trial. 
• There is a restocking fee of 3% of the saddle's sale price which covers the processing fees, deducted from the return once the saddle is received.  Original shipping cost is non-refundable. Buyer is responsible for the Return Shipping Fee.
• If the saddle does not work out, we will provide a  label for you, the return shipping fee $75 (which includes full insurance) will be deducted from your refund.
• On the sixth day, the saddle becomes the property of the customer and no returns for any reason will be accepted. There are no exceptions made, unless made prior to or during the trial in writing (email or text message). 

If the Trial guidelines are followed and a refund is necessary, we will process your refund (minus the return shipping fee and restocking fee) within the work week.  

• **Saddle trials are offered to our US customers only. All international orders are final sale only.**